Job Summary: As a Default Servicing and Management Specialist, you will be responsible for handling various aspects of default servicing and management for our client's US Consumer Loan business. This role involves working closely with the client's systems and processes to ensure accurate and timely updates related to bankruptcy, legal invoices, document management, repossession, judgment rescheduling, and lawsuit management. The ideal candidate to have experience in loan servicing, customer interaction, and legal procedures associated with loan defaults.
Key Responsibilities: Collaborate with legal teams, recovery agencies, and stakeholders to resolve defaulted accounts.Support the collections process by reviewing accounts and providing recommendations for collection strategies.Work with repossession teams to recover assets (e.g., for auto-secured loans) as needed.Track borrower bankruptcy filings and update account statuses.Assist in preparing necessary documentation for legal proceedings related to default loans.Ensure all system records are accurately updated to reflect the latest status of default accounts.Maintain proper documentation for all account actions and communications.Generate reports on default loan statuses, settlements, and recovery efforts.Ensure compliance with relevant regulations and internal policies in all default servicing activities.
Skills Required Fundamental understanding of loan delinquency, foreclosure, bankruptcy processes, and recovery strategies.Efficiently manage a portfolio of default loans, ensuring timely follow-ups and actions.Experience working with loan management systems to update and track defaulted loan accounts.Strong attention to detail and accuracyExcellent communication skills, both written and verbalAbility to work independently and manage loan portfoliosStrong organizational and time management skillsFlexible working hours required to accommodate different time zones of the employerApplies analytical skills to quickly and efficiently resolve any customer issuesMaintain high-quality customer service standardsMeet productivity and quality targetsCollaborate with internal teams and external agencies to resolve account issues