SPA- Customer Care

Provide timely support via chat and email to address customer inquiries, issues, and service requests.

Resolve technical problems, service disruptions, or inquiries in a clear, concise, and efficient manner.

Maintain high-quality standards of communication, ensuring that all responses are accurate, polite, and professional.

Escalate issues to appropriate departments when necessary and follow up to ensure resolution.

Document and track customer interactions accurately in the customer service management system (CRM).

Collaborate with cross-functional teams (e.g., Product, Technical Support) to address complex customer concerns.

Meet or exceed performance targets related to response time, resolution time, and customer satisfaction metrics.

Bachelors degree with meaningful experience of Banking operations proven track record

Strong written communication skills with a focus on clear, professional, and friendly messaging.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.