SOP Specialist, Rufus and Alexa Shopping
Amazon
1 - 3 years
Chennai
Posted: 2/5/2025
Job Description
We are looking for an experienced technical writer to join our team of SOP Specialists in developing standard operating procedures (SOPs) for data operations.
This team plays a critical role in annotating data delivered to customers in the Rufus and Alexa Shopping businesses, such as SDEs and Data Scientists, for use in developing LLM and other machine learning models.
It develops and manages artifacts for evaluating CX features in order to ensure that annotated data used in improving machine learning models exceeds the quality bar.
The SOP Specialist must have a passion for writing instructions and user manuals.
Key job responsibilities
1.
Working with product managers, data scientists, and SDEs to understand technical requirements for data evaluation for new and existing CX features
2.
Authoring, maintaining, and improving SOPs for data operations teams to use in annotation
3.
Ensuring high
- quality deliveries under aggressive and agile deadlines
4.
Resolving SOP clarification questions from stakeholder teams
5.
Collaborating with team members to maximize productivity and process efficiency through process standardization, strong process documentation, and analysis
About the team
At Rufus and Alexa Shopping, we develop and improve AI
- driven solutions for the Amazon shopping experience.
We enable customers to instantly order whatever they need, by simply interacting with AI services.
Our shopping assitants enable you to shop, no matter where you are or what you are doing.
You can go from "I want that" to "that's on the way" in a matter of seconds.
We are seeking the industry's best to help us create new ways to interact with our shopping assistants while shopping for products on Amazon.
Join us in changing the future of everyday life!
Basic Qualifications
- Degree in a writing/language field, such as Technical Writing, Linguistics, or English Literature
- Minimum of 1 year of experience as an editor or technical writer
- Native/near
- native level of English (American English preferred)
- Experience with stakeholder engagement, such as customer meetings and document proposals
Preferred Qualifications
- Familiarity with markup languages such as HTML and XML
- Experience in writing SOPs/user manuals
- Experience in project management
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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