Solutions Representative | India Night Shift | Immediate Joiners

Job Details:

Work Location: Onsite Baner, Pune, India (5 days a week)

Shift: India Night shifts

Salary: 3.25 3.5 LPA

Benefits:

• Night shift allowance
• Company-provided pick-up and drop for night shifts
• Family insurance coverage worth Rs. 5 Lakhs
• Provident Fund (PF) benefits
• Monthly rewards and recognition programs
• Note: Immediate joiners are preferred.

Company Description:

PSG Global Solutions is a leading provider of outsourced recruiting support across various industries. With a focus on delivering value to clients in staffing, healthcare, retail, logistics, IT, and customer support, PSG combines offshore cost-efficiency with top-tier performance standards. Our commitment to client success is reflected in our exceptional Net Promoter Score of 82 and high client retention rate. Our global workforce is motivated and committed to excellence, driving profitability improvements for every partnership.

What is expected of you?

As part of the job, you will be required to work on:

• Handle inbound and outbound customer issues professionally.
• Resolve customer queries and issues efficiently and accurately.
• Maintain detailed records of customer interactions and transactions.
• Meet or exceed performance metrics including quality, customer satisfaction, and productivity.
• Collaborate with internal teams to ensure smooth operations and customer issue resolution.
• Participate actively in team meetings and training sessions.
• Adhere to company policies, procedures, and compliance standards.

Skills and Qualifications:

• Excellent communication skills (verbal and written).
• Strong problem-solving and analytical skills.
• Ability to multitask and manage time effectively.
• Good typing speed and computer literacy (MS Office, CRM tools, etc.).
• Customer-centric attitude with a focus on providing top-notch service.