Solutions Architect – Enterprise SaaS

EDMO is an AIdriven admissions and studentsuccess SaaS platform that helps universities modernize outreach, conversations, and decision making across the student lifecycle. The platform integrates with CRM, SIS, telephony, and messaging tools to deliver conversational intelligence and workflow automation for admissions and enrollment teams.

Role overview

EDMO is looking for a Solutions Architect to own how this will work for this customer across complex university implementations. This role sits at the intersection of sales, product, engineering, and implementation, ensuring that what is promised to clients is technically feasible, scalable, secure, and aligned with EDMOs core platform.

You will lead technical discovery, design endtoend solutions (especially integrations and configuration), and guide implementations so that each deployment is repeatable rather than a oneoff custom project.

Key responsibilities

• Lead technical discovery with universities
• Run deepdive sessions with client IT and admissions teams to understand systems (CRM/SIS/LMS), telephony/chat stack (e.g., Genesys), SSO, security/compliance, and dataflow requirements.

• Translate business and admissionsprocess needs into clear technical requirements, constraints, and nonfunctional expectations (performance, privacy, retention, observability).

• Design endtoend solutions and integrations
• Own the solution blueprint for each customer: integration patterns (APIs, webhooks, MCPs / connectors), data contracts, mapping to CRM/SIS, and event flows into EDMO.

• Decide what is configuration vs. product gap vs. true custom work, clearly articulating tradeoffs, risks, and recommendations to internal and external stakeholders.

• Ensure solutions adhere to EDMOs architectural guardrails on security, multitenancy, scalability, and maintainability.

• Presales and scoping support
• Partner with Sales and Customer Success in latestage opportunities as the senior technical voice, especially where integrations and complex workflows are involved.

• Validate feasibility, effort, and risks before contracts/SOWs are signed, helping ensure EDMO does not commit to nonviable or nonscalable customizations.

• Contribute to RFP responses, solution summaries, and executivelevel technical presentations for key accounts.

• Implementation oversight and handoff
• Work closely with Implementation / Professional Services to turn the solution blueprint into a concrete plan: milestones, cutover strategy, environments, data migration, and UAT.

• Stay engaged through golive as an escalation point for scope changes, new technical risks, and critical design decisions that affect stability or timeline.

• Ensure a clean transition from project mode to steadystate Customer Success, with clear documentation and knowledge transfer.

• Architecture, standards, and product feedback
• Champion repeatability: push toward configuration, patterns, and reusable assets/templates instead of bespoke code on every project.

• Work with the CTO and Product to feed recurring client needs and integration patterns into the roadmap and reference architecture.

• Contribute to internal playbooks, reference diagrams, and best practices for integrations, security reviews, and enterprise onboarding.

What success looks like

• Enterprise university implementations go live with stable, observable integrations and minimal postgolive firefighting.

• Deals are scoped realistically, with fewer we sold something we cannot or should not build situations.

• Over time, more of what you design becomes standardized features and implementation patterns, reducing custom effort per customer.

Required experience

• 610+ years in a technical role such as Solutions Architect, Integration Architect, Senior Engineer, or Solutions/PreSales Engineer in a B2B SaaS or enterprise software environment.

• Strong experience designing and implementing integrations between SaaS platforms and enterprise systems (CRM/SIS/ERP, telephony/contactcenter, identity providers, data platforms).

• Solid understanding of modern integration patterns: REST APIs, webhooks, eventdriven architecture, iPaaS/MCPstyle connectors, and data synchronization strategies.

• Handson familiarity with at least some of: Salesforce or other CRM, student information systems, contactcenter platforms (e.g., Genesys), and cloud platforms.

• Proven track record working directly with enterprise customers, leading technical workshops, and navigating between business and technical stakeholders.

• Ability to create clear solution artifacts: architecture diagrams, integration specs, sequencing diagrams, and SOW inputs understandable by both engineers and nontechnical leaders.

Nice to have

• Experience in higher education technology (admissions, enrollment, student success) or other regulated domains with complex workflows.

• Exposure to AI/ML or conversational AI platforms and how they integrate into existing enterprise ecosystems.

• Background in Professional Services or Customer Success Engineering where you owned outcomes for large, multistakeholder implementations.

Skills and attributes

• Strong systems thinking and architecture mindset: can balance ideal design with pragmatic delivery constraints.

• Excellent communication skills; comfortable presenting to senior IT and business leaders as well as working handson with engineers.

• Lowego collaborator who can push back on risky asks while staying customercentric and solutionoriented.