Solution Success Analyst

Walk-in drive for Solution Success Analyst role:

Interview Schedule

Date: 7th June2025

Time: 10:00 AM - 12: 00 PM

Location: Office Number 701, 7th Floor, B-1, The Cerebrum IT Park, Vadgaon Sheri, Kalyani Nagar, Pune

Interview Rounds

1. First Round: Communication Test followed by an Aptitude Test
2. Second Round: Technical Test
3. Third Round: Panel Interview followed by an HR Discussion

Important Instructions

Please bring a copy of your updated CV.

Wearing a helmet is mandatory for entry into the premises.

The job description for the position is attached for your reference.

Location: Pune, IN

Experience: 0 to 2 years

About Company:

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we dont take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

Responsibilities:

• Resolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email.
• Troubleshoot customer problems, working with product engineering.

Education/Experience:

• Bachelors degree in a STEM discipline.

Our Hiring Process is Easy with eGain

Step 1

• Aptitude test, this is a GRE style test (60 minutes or less).

Step 2

• In-person interview at eGain Pune office.

Next step

• Email resum to with Solution Success Analyst as email subject.