Solution Engineer

Responsibilities:

• Work closely with the support, sales, and operations teams in resolving technical issues.
• Help the tech team solve technical issues by providing relevant details and data.
• Work with the product team in collecting user insights and testing the product before releases.
• Train the operations team on the technical aspects of the product.
• Document and report Root Cause Analysis issues linked to the product.

Requirements:

• 2-4 years of experience working in software/tech support/data roles.
• Fair understanding of SQL and ability to write complex queries to extract required data for analysis.
• Great communication skills (both written and verbal).
• Candidates should be comfortable with a 6-day working week.

Should Have:

• Basic understanding of APIs.
• Proficient in MS Excel and other office tools.
• Multilingual (basic Hindi is a must).
• Ability to handle difficult conversations with the users.
• Ability to work at a high pace and in a very dynamic environment.

Nice to have:

• Familiarity with tools like Amplitude, DataDog, Redash, Metabase, etc.
• Strong documentation skills.
• Understanding of tools like Jira, Postman, etc.
• Good at managing stakeholders.