Role: Solution Manager – Salesforce
We are looking for Solution Manager to drive, innovate and support our Salesforce practice growth and pre-sales activities. This is an exciting role where you get to solve a broad spectrum of client business challenges on leveraging Salesforce and its ecosystem products across industries, markets and stakeholder groups. You will also be required to manage deal pursuits and drive regional sales support through a consulting led approach for transformation and with appreciation of Salesforce domain & technology.
Ideal candidate will have good experience defining solutions to address client problems covering aspects of technical fitment, deliverability, and commercial viability. He/She should be able to also work in collaboration with Account Sales leads to drive opportunities closure and have good exposure to different Salesforce clouds and associated AppXchange Products.
Prior work experience in a similar role as a Solution Architect, Solution Engineer, Technical Functional consultant, in Salesforce Ecosystem is a mandatory requirement. It is preferable to have experience in consulting, large delivery programs, or client engagement management.
Roles & Responsibilities
- Responsible for end-to-end solution design, development, and documentation as part of pre-sales activities
- Bring in deep Salesforce Pre-Sales and Technical expertise across multiple Salesforce clouds (e.g. Sales, Service, Experience, Platform, etc) .
- Understands business context and challenges to define the vision and requirements for the solution. Recommends potential options, selecting the most optimal option (across RFI/RFP and proactive pursuits)
- Accountable for activities around solution ideation, solution design, estimation and commercial modelling leveraging best in class Salesforce development and technical guidelines
- Help arrive at the right pricing model, co-ordinate delivery and pricing reviews to ensure alignment on the deal solution
- Good understanding of advisory services, application managed services (AMS), application development (ADM) operating models and modern agile ways of working
- Coordinate with alliance teams, external partners as required for the deal solution working in close collaboration with multiple stakeholder teams
- Drive ongoing practice competency development and knowledge management with POVs, collaterals, solutions, deal analysis, case studies etc.
- Key KPIs : TCV supported, Win-rate, Solution Innovation/Repeatability, Feedback
Desired capabilities/ skillsets:
- 5-10 years Salesforce Pre-Sales / Technical Architecture experience with strong Technical and Functional knowledge.
- Experience in consulting and transformation programs is good to have
- Previous experience in delivery and/or client engagement management is an added advantage
- Strong skills in MS Office for document development and modelling
- Architecture Certification in Sales Cloud, Service Cloud, Experience Cloud, Industries Cloud etc.
- Self-driven with strong customer interfacing, stake holder management with sense of ownership and accountability,
- Able to articulate the value proposition to stakeholders with excellent written communication, flow, and structure
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Salesforce Platform Development