Solution Architect – Contact Center
Gülay Yazgan
2 - 5 years
Gurugram
Posted: 12/02/2026
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Job Description
Experience: 812+ years
Domain: Contact Center Architecture
Key Requirements:
- Strong expertise in Contact Center solutions
- Hands-on architecture experience with:
- Amazon Connect + Lex and/or
- Google CCAI / Dialogflow CX
- Experience designing enterprise-scale voice & digital contact centers
- Strong knowledge of voicebots, IVR, integrations (CRM/APIs)
- Experience with legacy-to-cloud contact center migrations
- Ability to define end-to-end architecture, scalability, security, and cost optimization
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