Solution Architect - Commercial platforms

Job Overview:

Reporting to the VP Commercial and Enterprise Apps and Quality, the Solutions Architect will be responsible for providing architectural leadership and direction for the EPC technology domains of the organization. The Solutions architect will partner across all areas of IT including; Enterprise Architecture, Application development, to deliver high quality solutions that comprehensively address the business and operational requirements defined for them. The Solutions Architect will be the primary subject matter expert in all aspects of Commercial/Marketing applications including Reference Architecture, Solutions Design, Technology Road Maps, Process Optimization, and Project Leadership.

Summary of Responsibilities:

• Leads the development and on-going maturity of Fortrea’s Commercial / Marketing technology strategy, including but not limited to; SalesForce CRM, SaleForce AgentForce, Conga, Fortrea.com, copilot agents, Responsive, Ball Park Estimating Tool, Analytics solutions etc...

• Supports the development and on-going maturity of Fortrea’s Commercial Marketing technology strategy including AI adoption

• Analyzes and works with project teams to develop optimal solutions to complex project’s business requirements.

• Delivers approved designs in accordance with Fortrea Architectural governance and the Project Management Tollgate Methodology.

• Partners with Enterprise Architecture, Infrastructure Leads, and technology suppliers in the evaluation, piloting, acceptance, and delivery of new technology for the organization.

• Helps promote a consistent vision and strategy throughout the organization.

• Builds relationships which foster collaboration and partnerships to drive better strategies, priorities, and service to the customer.

• Responsible for building a productive relationship with Fortrea’s technology suppliers.

• Continually assesses technology solutions and operational efficiency to improve service and lower cost.

• Provides technical leadership to peers and junior members within the organization.

• Act as a technical coordinator for projects, as required.

• Provides On-Call Support for Business-Critical escalations.

• All other duties as needed or assigned.

Qualifications (Minimum Required):

• Bachelor's degree in computer science or engineering or equivalent discipline

Experience (Minimum Required):

• Minimum of 7-10 years' experience engineering, building, and supporting commercial and/or marketing platforms

• 2-5 years of experience providing architecture/design services within a global organization.

• 1-2 year creating solution designs

• Experience with 2 or 3 of our technologies - SalesForce CRM, SaleForce AgentForce, Conga, Drupal, copilot agents, Responsive, MS AI workspace, Analytics solutions (Microsoft) etc...

• Strong Project Leadership including planning, coordination, tracking, and management of issues.

• Good communication and presentation skills, including the ability to articulate technically complex concepts to non-technical and managerial audiences.

• Creative, innovative, and well-organized individual with a history of consistent follow through.

• Proven track record of acting as a strategic partner with IT leadership.

• Proven ability to influence and interact effectively with peers and IT leaders.

• Innovative team player with strong analytical problem solving and interpersonal skills.

• Strong crisis and vendor management.

Preferred Qualifications Include:

• Experience in the Life Science and/or CRO industry

• SalesForce CRM, Agentforce and Conga experience

• Background in the Pharmaceutical development services or related industry

Physical Demands/Work Environment:

• Occasional travel required

Learn more about our EEO & Accommodations request here.