Solution Architect - BPO business

Role: Presales & Solution Architect

BU / Service Line: AI and Immersive

Location: Pune/Bengaluru

Job Title / Role: Pre-sales & Solutions Consultant New Age

Experience and Skill Set Required: Graduate degree

• 23 years of experience in Presales and Solution Design within BPS (Business Process Services)
• Strong communication and presentation skills
• Proven ability to lead and front-end End-to-End RFP lifecycle , including Bid Management and Solution Design for New Age domains in BPS services
• Ability to work independently and collaborate with globally distributed teams under tight timelines

Job Summary:

We are seeking a Presales Solution Consultant for our New Age service line. The ideal candidate will have hands-on experience in Presales and Solution Design for BPS services , with a strong track record of managing end-to-end RFP processes . This role demands autonomy, attention to detail, and exceptional collaboration skills to orchestrate RFP submissions by engaging multiple global support teams.

Key Attributes:

• Excellent communication and call anchoring skills
• Strong planning and execution capabilities
• Ability to thrive in a fast-paced, demanding environment

What will NOT work:

Experience limited to non-BPS domains (e.g., product support or technical support). We require individuals with proven expertise in driving BPS/BPO bids and solutions for global service scopes .

Role & Responsibilities:

Core Responsibilities:

• Independently manage end-to-end RFP/RFI/RFQ lifecycle
• Anchor and host calls, orchestrate RFP planning and execution
• Lead bid activities and create compelling solutions
• Prepare solution presentations (PowerPoint proficiency is a must) including solution decks, proactive pitches, capability decks, and case studies
• Conduct secondary research on industry trends, competition, and client landscapes
• Drive account planning and strategic inputs for proposals
• Manage and communicate effectively with internal and external stakeholders

Role Demands:

• Strong organizational and prioritization skills
• Excellent written and verbal communication for drafting RFP responses
• Ability to visualize and articulate solutions with strategic messaging and win themes
• Expertise in creating professional, impactful presentations
• Mandatory BPS/BPO experience in Presales and Solutions

Key Skills:

• RFP lifecycle management
• Bid strategy and execution
• Presentation design and storytelling
• Industry research and competitive analysis
• Stakeholder management
• Time management and ability to handle ambiguity