Solution Architect 4

Job Summary

Job Description

Core Responsibilities

• Support business unit and customer team leaders during product and integration initiatives by utilizing knowledge of customer organization and culture, along with technical architecture expertise to ensure that these initiatives can be deployed and supported by the customer.
• Own and develop hardware and software architecture for more than one area of technical expertise. Responsible for the vision and creating a plan for others to execute.
• Perform gap analysis between customer and standard deployments and provide plan for remediation.
• Work with the product and customer teams on new product requirements, integrations and defect resolution.
• Collaborate with the product team and customers on load/stress and fail-over testing for high-availability deployments.
• Partner with third-party vendor's technical contacts to ensure technical solutions for customers.
• Lead and mentor engineers in more than one area of expertise.
• Work with customers to address issues and resolve problems both pre & post -production.
• Drive continuous technical improvement both internally and with customers.
• Cultivate and drive technical decisions with customers to design or improve technical solutions.
• Oversee technical implementation for customer deployment projects.
• Author customer architecture documentation.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Certifications (if applicable)

Relative Work Experience