Solution Architect(Contract)

Job Title:  ServiceNow ITSM Sr Developer

• At least 7-12 years of experience in ITSM Consulting, High Level Design and developing technical solutions using ServiceNow platform
• Good understanding and working knowledge of the ITIL Service management framework (certification preferred).
• Must be experienced in deploying ITSM enterprise solutions using ServiceNow.
• Preferably possess skillsets using JavaScript, RESTful API, JSON, CSS, HTML and XML.
• Must have knowledge of Orchestration.
• Strong understanding of ServiceNow technologies/modules. Should include administering the platform, monitoring performance, deploying applications, building catalogue items/workflows/Flows, and configuring third party integrations.
• Strong advocate for automation and demonstrates strong passion, interest and knowledge in automating processes with technology within the team and division.
• Ability to work autonomously and set priorities to meet deadline-driven environment.
• A team player who thrives and who is keen to influence others with means of new technologies.
• Self-motivated, hands-on, analytical, meticulous and fast learner with a technical background.
• Good written and verbal communication skills.

Primary responsibilities

• Administer, Manage and maintain all the system and application configurations in the ITSM platform.
• Act as a SME and able to coach team during development activities.
• Design, customise, enhance and deploy new or additional capabilities and applications of the ITSM Solution.
• Integrate ITSM with both internal and external tools.
• Plan and execute upgrades, patch installation and other maintenance activity. Utilize development environments to ensure proper change controls are maintained.
• Perform capacity planning and performance monitoring to ensure that the infrastructure meets operational needs.
• Develop system integrations and process automation such as automate daily operational tasks, streamline ITSM processes, improve systems availability/performance and optimize resource capacity.
• Create and review documents with the team on a continual basis to ensure transparency and traceability.
• Assist in regular governance status review covering SLA reporting, KPIs, incident trends and analysis, major incident analysis, security compliance, improvement initiatives, etc.