Software Support Engineer

Company Description

Darsh Infotech Pvt Ltd, part of the esteemed Darsh Group, specializes in providing cutting-edge software solutions for the retail sector, particularly in POS, ERP, CRM, and auditing systems. With over four decades of expertise, the company is committed to understanding and addressing unique business requirements through consulting, outsourcing, and tailored solutions. Known for its customer-centric approach, Darsh Infotech designs user-friendly solutions with minimal learning curves, enabling seamless business operations. The organization is dedicated to delivering efficient tools that enhance internal workflows, communication, and overall growth for its clients.

Role Description

This is a full-time, on-site role based in Mumbai for a Software Support Engineer. The role involves providing technical support to clients, troubleshooting software-related issues, and assisting in software installation and configuration. The Software Support Engineer will diagnose and debug technical problems while ensuring high levels of customer satisfaction. Responsibilities include collaborating with other departments to resolve issues and offering guidance to users on software-related queries.

Qualifications

• Experience with Software Support and proficiency in troubleshooting software-related issues.
• Technical Support skills, including diagnosing and resolving system and software issues effectively.
• Knowledge of Software Development processes and principles.
• Strong Customer Service skills to address client concerns and maintain satisfaction.
• Excellent problem-solving, analytical abilities, and communication skills.
• Ability to work on-site in Mumbai and collaborate as part of a team.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not mandatory.
• Prior experience in the retail software domain is an added advantage.

Position - SQL - Support Executive

Experience: 1 - 3 years

Job Description:

Software Support Executive

Online Implementation

Resolve query of L1, L2 Support

Logging calls without a default

Work on Distributor's call

Communication & client coordination

Training clients

Identifying Bugs and coordinating for resolution.

Maintaining Reports.

Support Related Activities