Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT quality management at PwC will focus on enabling the delivery of high-quality IT solutions and services through effective quality assurance processes and methodologies. You will be responsible for implementing quality standards, conducting audits, and driving continuous improvement in IT systems and processes.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.
Appreciate diverse perspectives, needs, and feelings of others.
Adopt habits to sustain high performance and develop your potential.
Actively listen, ask questions to check understanding, and clearly express ideas.
Seek, reflect, act on, and give feedback.
Gather information from a range of sources to analyse facts and discern patterns.
Commit to understanding how the business works and building commercial awareness.
Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Software Quality Assurance JD:

Level:Associate 2

Experience:2 to 5 years

1. Well versed in CMMIver2 Level 5 standard and been part of CMMi certification journey ● Conduct Gap analysis, define, establish, implement and close process gaps ● Measure core metrics and train the project teams on CMMi Level 5 process objectives and its importance from business perspective ● Good understanding of data analysis tools like Minitab, Crystal ball etc. ● Skilled in identification of Quality Process Performance Objectives and Sub Process metrics and predictive modelling using Statistical Techniques - Control Chart, Regression Analysis, ANOVA, Hypothesis testing, Fishbone analysis etc. 2. Conduct various audits like Internal Audit, Work Product Audit, Configuration Audit and Review of Project specific artifacts on a periodic basis ● Identify process and business risk and propose the solution to mitigate them ● Ensuring and facilitating for the code quality using tools such SonarQube,CodeScan etc. ● Ensure adherence to CMMI practices and proactive escalations during deviations. 3. Be a partner to the delivery teams in monitoring the progress of the project to identify/prevent risks, by using analytical techniques ● Develop / strengthen checks and balances to help meet and exceed contractual commitments to customers ● Develop / strengthen customer satisfaction improvement programs in the Delivery organization ● Conduct Root Cause Analysis along with preventive/corrective actions, as needed 4. Partner with stakeholders in the development and implementation of new paradigms in software development life cycle (SDLC) in the Delivery organization 5. Enable Delivery Organization in the transformation journey of delivering excellence through institutionalization of strong process framework 6. Establish Dashboards and metrics reports at organization level to review with various stakeholders to define the course of the project. 7. Facilitation of cross functional task force teams for process improvements like size estimation, effort estimation, defect prediction, causal analysis etc. 8. Integrate and harmonize the engagement/client processes with SDC processes for a business unit in order to help the project and engagement team in their project planning and execution work to meet business expectations. 9. Train the Project Delivery teams on various Quality requirements like Metrics, Processes, Risk Governance 10. Identify and Execute Six Sigma, Lean based improvement initiatives across the Organization 11. Identify and drive improvement opportunities for delivery (automation, process tailoring etc) Skills: 1. Efficient Team player, combining communication, interpersonal & problem solving skills with analytical, decision making and leadership capabilities to enhance organizational objectives 2. High quality organizational and facilitation skills 3. Worked as focal point for quality related programs within departments 4. Must have agile project experience 5. Excellent Problem solving and troubleshooting skills 6. Nice to have - Knowledge of analytical and dashboarding tools like PowerBI, Tableau 7. Nice to have - CMMI or Six Sigma Certification

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Auditing Methodologies, Communication, Continuous Process Improvement, Emotional Regulation, Empathy, Fault Analysis, Inclusion, Intellectual Curiosity, Internal Controls, Issue Management, IT Audit, IT Performance Management, Optimism, Performance Monitor, Process Improvement, Quality Assurance Metrics, Quality Assurance Principles, Quality Assurance Process Evaluation, Quality Assurance Process Management, Quality Assurance Testing, Quality Audit, Quality Control Procedures Development {+ 6 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Software Quality Assurance -Associate 2

PWC

Job Description

About Company

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