Roles and Responsibilities

Project Management

End-to-end software implementation (Kickoff, Planning & Scheduling, Requirements Gathering & Analysis, Configuration, UAT, Documentation, Data Migration, Go-live, Hypercare) within planned schedule and cost and to clients satisfaction.
Manage project stakeholder expectations through regular interactions and great relationships.
Collaborate with the internal teams such as Sales, Development, QA, and Support (involved in the requirements gathering, testing, roll-out and operations phases) and ensure seamless transition/handover. Summarize and present results to team members and clients globally.
Plan and manage periodic project status reviews and executive governance reviews.
Suggest product enhancements for product gaps and suggestions for better user experience.
Proactively identify and manage project risks and issues.
Manage the team utilization.
Coordinate with the Support Team for timely and accurate resolution of issues reported by the clients.

Key Skills

Good understanding of professional services domain and project management processes and workflows.
Knowledge of project management methodologies including Predictive/Waterfall, Agile/Scrum/Kanban etc.
Strong customer delivery experience, managing projects related to business software such as ERP, CRM, SaaS applications (You will be implementing Kytes Product Suite).
Must have hands-on working knowledge of software implementation with business applications (e.g. SAP, Oracle, PeopleSoft).
Communicate effectively with internal and external stakeholders.
Understand business processes and how technology enables those processes effectively and quickly.
Reasonable understanding of databases like Oracle, SQL Server and SQK query. Strong Excel skills is also must.
Knowledge of appropriate development methodologies and best practices (e.g.:mid- development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion.
Understand technical requirements to ensure accurate understanding and implementation.

Software Implementation Specialist