Software Engineering Senior Analyst - HIH - Evernorth

INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Groups existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group

Job Description Summary

Delivers specific delegated tasks assigned by a supervisor in the Engineering job family. Under guidance, designs and develops a consolidated, conformed enterprise data warehouse and data lake which store all critical data across Customer, Provider, Claims, Client and Benefits data. Designs, develops and implements standardized methods, processes and systems and data mining tools. Performs simple and routine analysis on large amounts of data stored in a data warehouse or data mart to find relationships and patterns. Completes day-to-day Information Management tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.

Responsibilities

• Delivers specific delegated tasks assigned by a supervisor in the Engineering job family, supporting the full software lifecycle of design, development, testing, and support for technical delivery.
• Build complex software systems and communicates with users, other technical teams, and management
• Meet with technology product owners to understand business, functional, and technical requirements & acceptance criteria
• Perform application design, configuration, testing and deployment developing solutions based on requirements
• Perform configuration and customization of the Salesforce platform
• Participate in efforts to develop and execute testing, documentation, and training
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to support the Salesforce platform
• Proactively engage on continuous improvement efforts for application design, support, and practice development efforts
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and how-to assistance
• Perform peer reviews on implementation done by other developers and offer feedback and suggestions
• Provide guidance to junior engineers
• Communicate development progress to management
• Evaluate and maintain Salesforce security best practices
• Support off-hour releases as needed

Qualifications

Required Skills:

• Build complex software systems and communicates with users, other technical teams, and management
• Meet with technology product owners to understand business, functional, and technical requirements & acceptance criteria
• Perform application design, configuration, testing and deployment developing solutions based on requirements
• Perform configuration and customization of the Salesforce platform
• Participate in efforts to develop and execute testing, documentation, and training
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to support the Salesforce platform
• Proactively engage on continuous improvement efforts for application design, support, and practice development efforts
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and how-to assistance
• Perform peer reviews on implementation done by other developers and offer feedback and suggestions
• Provide guidance to junior engineers
• Communicate development progress to management
• Evaluate and maintain Salesforce security best practices
• Support off-hour releases as needed

Required Experience & Education:

• 4+ years experience in Software Development
• 4+ years experience in Salesforce Development
• Experience in Conga Contract Lifecycle Management (CLM) Development or able to learn it quickly
• Direct experience working on CRM projects for middle market or enterprise size companies
• 4-year University degree in Computer Science, Information Systems, or a related technical discipline
• Practical understanding of professional software engineering practices & best practices for the full software life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Salesforce Developer Certifications such as Platform Developer I and/or Platform Developer II preferred