Software Engineering Manager

About Ferguson:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Key Responsibilities:

• Manage and supervise engineering teams at the GCC, to ensure quality and timeliness of project / product delivery.
• Participate in recruiting, hiring, and onboarding new engineers, and manage training and skill development for the team.
• Guide the team, provide required technical support and mentorship to ensure success the individuals and team.
• Ensure technical accuracy in line with best practices and Ferguson standards are adhered throughout.
• Maintains a strong understanding of technology and its application to achieve IT and business objectives.
• Facilitates, reviews, governs, and improves the Software Development Lifecycle processes and related procedures.
• Mentor and coach team members by seeking feedback from global functional managers and project leads.
• Work closely with product managers, UX designers, and other engineering teams to align development with business objectives.
• Facilitates and reviews the delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications.
• Develops relevant metrics, measures, and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups.

Qualifications and Requirements:

• Engineering Graduate in IT / CS with a minimum of 10 years hands on experience in software development.
• Must have worked in product model / Agile methodologies (Scrum, Kanban) and tools like Jira, with a focus on delivering projects on time and within scope.
• A minimum of 5 years of professional IT experience, with at least 4 years in software.
• development or IT leadership roles.
• Proven experience in leading teams and delivering Java based software solutions,
• Within a structured SDLC environment expertise in creating and managing CI/CD pipelines using Azure DevOps, GitHub Actions, or Jenkins.
• Experience in depth knowledge of RESTful API design.
• Preferable reasonable domain knowledge of eCommerce / Order Management / Supply chain.
• Must be able to to design and implement cloud-native application architectures leveraging Azure services and infrastructure.
• Should have worked in global teams with the ability to lead, mentor and foster a collaborative environment.
• Excellent communication, interpersonal, and stakeholder management skills, capable of effectively collaborating with cross-functional teams in the GCC and at Headquarters.
• Strong analytical and problem solving skills with ability to identify root cause, define problem statement and provide long term solution.
• Track record of managing high performing teams.