Software Engineering Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

Primary Responsibilities:

• Ability to develop, deploy and support applications
• Ability to work on AI/ML used cases
• Monitor incident input pipelines and pick up Incidents on an availability basis
• Follow up on alerts (email, text, phone, monitoring dashboards) and tickets created automatically or manually
• Create Incident, Problem, and Change Tickets in ServiceNow as required
• Access data from Monitoring, Error Logs, Queues, and Databases to analyze an Incident
• Triage issues based on knowledge of applications and it’s infrastructure, and by using Play Books
• Create/modify Play Books for Incident Triage on applications
• Re-assign Incidents based on triage knowledge required
• Communicate with Business and DEV teams as required for Triage and Root Cause Analysis
• Suggest Improvements in Architecture, Design and Implementation of the applications to increase stability
• Suggest Improvements in Monitoring and Application Logging
• Ensure OPS SLAs are not being broken
• Provide SME Triage and Root Cause Analysis in War Rooms
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate degree or equivalent experience
• Bachelor’s degree or equivalent experience
• 10+ years of experience with operational projects that support excellent customer experience
• Experience with DevOps methodologies and automation
• Experience in healthcare application development
• Knowledge of AI and machine learning
• Proven excellent verbal and written communication skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.