Software Engineer - MLOps (GenAI & LLM Focus)

Sutherland

2 - 5 years

Hyderabad

Posted: 16/06/2025

Job Description

Company Description

Sutherland is at the forefront of AI-driven innovation, specializing in Generative AI (GenAI) and Large Language Models (LLMs). We build intelligent applications that transform industries by leveraging cutting-edge AI technologies. Join us to create tools that redefine developer productivity.

Job Description

Role Overview

We are seeking a Software Engineer with MLOps skills to contribute to the deployment, automation, and monitoring of GenAI and LLM-based applications. You will work closely with AI researchers, data engineers, and DevOps teams to ensure seamless integration, scalability, and reliability of AI systems in production.

Key Responsibilities

1. Deployment & Integration

  • Assist in deploying and optimizing GenAI/LLM models on cloud platforms (AWS SageMaker, Azure ML, GCP Vertex AI).
  • Integrate AI models with APIs, microservices, and enterprise applications for real-time use cases.

2. MLOps Pipeline Development

  • Contribute to building CI/CD pipelines for automated model training, evaluation, and deployment using tools like MLflow, Kubeflow, or TFX.
  • Implement model versioning, A/B testing, and rollback strategies.

3. Automation & Monitoring

  • Help automate model retraining, drift detection, and pipeline orchestration (Airflow, Prefect).
  • Assist in designing monitoring dashboards for model performance, data quality, and system health (Prometheus, Grafana).

4. Data Engineering Collaboration

  • Work with data engineers to preprocess and transform unstructured data (text, images) for LLM training/fine-tuning.
  • Support the maintenance of efficient data storage and retrieval systems (vector databases like Pinecone, Milvus).

5. Security & Compliance

  • Follow security best practices for MLOps workflows (model encryption, access controls).
  • Ensure compliance with data privacy regulations (GDPR, CCPA) and ethical AI standards.

6. Collaboration & Best Practices

  • Collaborate with cross-functional teams (AI researchers, DevOps, product) to align technical roadmaps.
  • Document MLOps processes and contribute to reusable templates.

 

    Qualifications

    Technical Skills

    • Languages: Proficiency in Python and familiarity with SQL/Bash.
    • ML Frameworks: Basic knowledge of PyTorch/TensorFlow, Hugging Face Transformers, or LangChain.
    • Cloud Platforms: Experience with AWS, Azure, or GCP (e.g., SageMaker, Vertex AI).
    • MLOps Tools: Exposure to Docker, Kubernetes, MLflow, or Airflow.
    • Monitoring: Familiarity with logging/monitoring tools (Prometheus, Grafana).

    Experience

    • 2+ years of software engineering experience with exposure to MLOps/DevOps.
    • Hands-on experience deploying or maintaining AI/ML models in production.
    • Understanding of CI/CD pipelines and infrastructure as code (IaC) principles.

    Education

    • Bachelor’s degree in Computer Science, Data Science, or related field.

    Preferred Qualifications

    • Familiarity with LLM deployment (e.g., GPT, Claude, Llama) or RAG systems.
    • Knowledge of model optimization techniques (quantization, LoRA).
    • Certifications in cloud platforms (AWS/Azure/GCP) or Kubernetes.
    • Contributions to open-source MLOps projects.
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    About Company

    Sutherland is a global digital transformation and business process outsourcing (BPO) firm, founded in 1986 and headquartered in Rochester, New York. With a workforce of over 40,000 professionals across more than 60 delivery centers worldwide, Sutherland combines advanced technologies—like AI, automation, analytics, and cloud engineering—with process excellence to streamline operations and improve customer experiences. They offer a comprehensive “as-a-service” suite including digital CX, contact center, back-office outsourcing (finance, HR, healthcare, insurance), and specialized industry solutions for sectors such as banking, telecom, retail, and logistics. Sutherland emphasizes measurable outcomes and performance-based contracts, partnering with Fortune 500 clients to deliver scalable digital solutions, secure remote platforms like Sutherland Anywhere®, and proprietary AI tools that empower data-driven decisions, efficiency, and innovation.

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