Software Engineer III

Position Summary...

What you'll do...

Career Level: IN3
Location: Bangalore
 

About Team:

Our Contact Center Technology CRM  Team is dedicated to empowering our contact center agents with cutting-edge tools and technologies. We manage both Oracle Service Cloud (OSvC/RightNow) and a home-grown CRM solution to deliver exceptional customer experiences. Our OSvC implementation supports multiple business units, while our custom CRM platform is designed for scalability and performance in a fast-paced environment.

We’re looking for talented engineers who have strong OSvC expertise and are either proficient in Java or eager to develop their skills in Java and distributed systems as part of our technology roadmap.

What you will do:

You’ll have the opportunity to

• Design, prototype, and implement OSvC customizations, integrations, and enhancements to improve agent productivity and customer experience.
• Develop and maintain OSvC features such as custom workspaces, workflows, agent scripting, custom objects, and analytics.
• Work with Oracle Service Cloud Browser User Interface (BUI) using JavaScript, HTML, and CSS to create seamless user experiences.
• Manage system configurations, automate business processes, and ensure OSvC aligns with evolving business requirements.
• Demonstrate up-to-date knowledge of software engineering
  technologies and apply this to the development lifecycle for Wal-Mart’s
  CRM software.
• Implement solutions that will help walmart.com shoppers using
  knowledge of Java/J2EE and data structures.
• Work on the engineering design, development, unit testing, integration
  testing, release activities, and production support of Walmart.com
  applications. Build backend services using technologies including Java,
  J2EE, Spring, Hibernate, JDBC, REST Services, Apache CXF, Apache
  Camel, Apache Maven, Kafka, Cloud based application development,
  TestNg, Mockito, SOA, and GitHub.
• Build robust, scalable and maintainable applications. Build, deploy, and
  conduct continuous integration of processes to move software code
  and configurations from local development environments to QA and
  Production environments.
• Provide technical support for any production issues where engineering
  help is required. Provide technical support for troubleshooting and
  investigations pertaining to the supply chain software systems.
• Follow/lead team standards for engineering excellence and operational
  excellence.
• Collaborate with other peers and teams to deliver feature enhancements

What you will bring:

• Bachelor's or Master's degree in Computer Science or related technical field.
• 3+ years of hands-on experience with Oracle Service Cloud (OSvC/RightNow), including BUI development, custom objects, workflows, rules, analytics,
• Proficiency with web technologies: JavaScript, HTML, CSS, and RESTful API development.
• Strong development experience in Java, or a strong willingness to learn and work on Java-based distributed systems.
• Familiarity with CI/CD tools like Jenkins, container orchestration using Kubernetes, and infrastructure as code tools such as Terraform.
• Experience designing and testing RDBMS and NoSQL databases.
• Experience designing scalable microservices.
• Experience testing and troubleshooting packets and HTTP/S traffic using
  Wireshark and Charles.
• Experience providing release support and monitoring system health
  using Kubernetes.
• Experience monitoring logs and errors for troubleshooting using Splunk.
  Experience documenting and maintaining Confluence pages.
• Knowledge of event-driven architectures using Apache Kafka.
• Experience maintaining code using Git and GitHub.
• Experience publishing and managing dependencies using Maven.
• Exposure to cloud platforms such as Azure or Google Cloud Platform (GCP).
• Strong knowledge of complex software design, distributed system
  design, design patterns, data structures, and algorithms.
• Excellent technical debugging and production support skills.

Additional Qualifications:  

• Large scale distributed systems experience, including scalability and fault tolerance.  
• Exposure to cloud infrastructure, such as Open Stack, Azure, GCP, or AWS  
• A continuous drive to explore, improve, enhance, automate and optimize systems and tools.  
• Exposure to information retrieval, statistics, and machine learning.  

About Global Tech:

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.3 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail

Flexible, hybrid work:

We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...