Software Engineer III- ServiceNow Developer

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. 

As a Software Engineer III at JPMorgan Chase within Infrastructure Platforms team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives

Job responsibilities

• Design, code, test, and deliver software solutions on the ServiceNow platform, leveraging firm-wide frameworks and best practices to ensure high-quality production code and secure algorithms that run synchronously with appropriate systems.
• Execute software solutions with innovative approaches to design, development, and technical troubleshooting, while proactively identifying hidden problems and patterns in data to drive improvements in coding hygiene and system architecture.
• Collaborate with the Business Analysis team to produce accurate estimates and agile delivery plans, ensuring alignment with business objectives and enhancing scrum practices for continuous team process improvement.
• Produce architecture and design artifacts for complex applications, maintaining accountability for ensuring design constraints are met by software code development.
• Mentor junior developers, fostering their growth as professionals by enhancing both technical and soft skills, and guiding the team through technical issues and challenges.
• Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets to continuously improve software applications and systems.
• Contribute to software engineering communities of practice and events, exploring new and emerging technologies to inspire and guide the team through technical challenges.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Certified in CSA, CAD, and CIS – ITSM, showcasing a comprehensive mastery of ServiceNow functionalities and adherence to industry standards.
• Proficiency in JavaScript and AngularJS, with the ability to create self-contained, reusable, and testable modules and components.
• Exhibits deep expertise in application, data, and infrastructure architecture disciplines, with a sophisticated understanding of architecture and design across diverse systems.
• Possesses an in-depth understanding of the ServiceNow platform architecture, including its data model, security model, and application framework.
• Skilled in orchestrating ServiceNow connections with external systems using REST and SOAP APIs, and proficient in authentication mechanisms such as OAuth 2.0, Basic Auth, and API keys.
• Experienced in configuring and utilizing the ServiceNow MID Server for integrations requiring access to on-premises systems.
• Proficient in data mapping, transformation, and ETL processes to ensure seamless data flow between ServiceNow and other systems.
• Capable of designing and developing custom applications on the ServiceNow platform using App Engine Studio and other development tools.
• Knowledgeable in request management and adept at designing flows using Flow Designer, with practical implementation experience.
• Demonstrates expertise in implementing security best practices and ensuring compliance with relevant standards and regulations, complemented by strong communication, analytical, debugging, and problem-solving skills.

Preferred qualifications, capabilities, and skills

• Familiarity with ServiceNow IntegrationHub for building reusable integrations and automating processes across platforms.
• Experience implementing the Service Portal on ServiceNow.
• Good understanding of SDLC and ITIL practices.
• Knowledge of industry-wide technology trends and best practices.