Software Engineer III - Production Support

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. 

As a Software Engineer III at JPMorgan Chase within the Chief Technology Office, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Design, develop, and implement software solutions that enhance system reliability and performance.
• Create secure and high-quality production code, ensuring it aligns with system architecture and design constraints.
• Develop proactive monitoring systems and automation tools to facilitate automatic healing and recovery during system failures.
• Conduct root cause analysis and implement permanent remediation plans to prevent future incidents.
• Gather, analyze, and synthesize data to develop visualizations and reports on application/system health, uptime, and performance improvements.
• Collaborate with development teams to build reliability and address service disruptions.
• Promote a team culture of diversity, equity, inclusion, and respect.

Required qualifications, capabilities, and skills

• Formal training or certification on Software engineering concepts and 3+ years applied experience
• Proficient in platform management across Linux, UNIX, and Windows, with expertise in application and middleware support.
• Proficiency in observability, instrumentation, monitoring, alerting, and performance issue response using AppDynamics, Dynatrace, Splunk, and Grafana.
• Experience with automation and configuration management tools, including Ansible, Puppet, and Chef.
• Hands on  scripting and programming languages, particularly Python and Java.
• Experienced in system design, application development, testing, and ensuring operational stability.
• Understanding of agile methodologies, including CI/CD, application resiliency, and security practices, with experience in Jenkins, GIT, CI/CD pipelines, and Agile/Scrum practices.

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies
• Familiar with DevOps and SRE principles.
• Knowledge of infrastructure management, capacity planning, and resilience strategies.