Software Engineer II - QA

Job Description

Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. Our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products.

Responsibilities:

• As a member of the centralized quality and reliability team, support engineering teams to develop, test and launch new products  

• Design and execute testing strategies and comprehensive test plans covering functional and non-functional requirements

• Drive cross-functional testing initiatives from conception to launch

• Perform manual and automated testing as needed.

• Create and maintain UI and API automated tests

• Contribute to developing and maintaining existing automation test frameworks

• Own the entire QA lifecycle, including planning, testing, and reporting

• Document and report all identified bugs and defects clearly, ensuring accurate reproduction steps.

• Develop and maintain robust documentation for testing processes and procedures.
   

Qualifications:

• 4+ years of experience planning, designing and executing manual and automated tests for enterprise Saas products

• Fluency with scripting languages like JavaScript, Typescript or Ruby

• Experience with testing frameworks and tools like Selenium, Cypress, Playwright, JUnit

• Hands on experience in design, implementation and maintenance of high-quality UI, API, load and performance automation suites.

• Understanding and experience with CI/CD tools like Jenkins, Spinnaker, Github Actions (a plus) 

• Experience working in a global environment, with an understanding of cultural sensitivities and localization practices (a plus).

• Excellent communication and collaboration skills.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills in English, with the ability to communicate effectively with a global team.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.