Software Engineer

Job Description:

Salesforce Service Cloud Developer – Level 25

Technical Expertise

• 2-3 years of Salesforce experience focused on Salesforce Service Cloud
• Strong proficiency in Apex (classes, triggers, batch, schedulable, queueable jobs) and Lightning Web Components (LWC).
• Expertise in Salesforce Flows, Process Builder (migration to Flow), and advanced declarative automation.
• Experience with Salesforce APIs (REST, SOAP, Bulk, Metadata) and integrations with external systems.
• Strong understanding of Salesforce data model and security model (profiles, roles, sharing rules, permission sets).
• Solid understanding of Case Lifecycle, Entitlements, Milestones, and Omni-Channel routing.
• Proficiency in SOQL/SOSL and handling large data volumes (LDV). Good experience on Service Cloud
• Hands-on experience with Salesforce deployment & release management (Change Sets, SFDX, Git-based deployments).
• Knowledge of Salesforce best practices, including governor limits, bulkification, error handling, and performance optimization.
• Familiarity with Salesforce managed/unmanaged packages, AppExchange solutions, and platform events.
• Experience in unit testing (>= 75% coverage) and writing maintainable, reusable code.

Architecture & Design

• Ability to translate business requirements into scalable technical solutions.
• Experience designing modular, reusable components in LWC.
• Good knowledge of integration patterns (Platform Events, External Services, Named Credentials, Middleware tools like Mulesoft).
• Exposure to Salesforce Shield is nice to have.
• Familiarity with CTI platforms will be good to have.

Tools & DevOps

• Experience with Salesforce DX, VS Code, Git, CI/CD pipelines.
• Familiarity with sandboxes and environment strategy.
• Experience with monitoring/debugging tools (Debug logs, Event Monitoring, Health Check).
• Experience with tools like Data Loader, Workbench, etc.

Soft Skills

• Excellent analytical skills, problem-solving technique, debugging/trouble-shooting skills.
• Ability to work independently with minimal supervision.
• Excellent communication and stakeholder collaboration skills.
• Strong commitment to quality, documentation, and best practices.

Certifications

• Salesforce Administrator Certification and Salesforce Platform Developer Certification required; Service Cloud Consultant certification strongly preferred.

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