Software Development Engineer
Accenture
3 - 4 years
Bengaluru
Posted: 02/12/2024
Job Description
Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 year of full time education
Roles & Responsibilities: 3-4 years of Experience in Alvaria IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Protal Maagement Systems Experience in Operations and Implementation Inbound and Outbound voice applications on Alvaria Platform like Alvaria Dialog Designer, Alvaria Voice Portal/Experience Portal. Demonstrated abilities in Integration of IVR application with database and Web Services Strong problem solving, and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction Experience in installation of IVR Systems like Alvaria Voice Portal and Voice Portal Management System Configurations Experience in Configurations and Support for Call Center Technologies like Nice, Verint System Experience understanding of Call Vectors and deployment of Call Flows Experience Scheduling Backups and performance tuning. Professional & Technical Skills: Knowledge in integrating IVR with telephony interfaces Development and Support Mix and Experience in Installation and configurations Strong technical, logical, and analytical skills. Strong team player and cooperative skills. Advanced analytical, conceptual, and problem-solving abilities Strong written and oral communication skills Ability to work in a team-oriented, collaborative environment. Ability to translate an idea or need into a completed solution or work product. Additional Information: tech support role - 9 hrs application support on shift basis
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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