Software Development Engineer 4

Key Responsibilities:

•             Lead the planning, configuration, and deployment of ServiceNow solutions across ITSM, HR, or CSM modules.

•             Facilitate workshops to gather business and technical requirements.

•             Translate requirements into configuration and implementation strategies.

•             Provide hands-on configuration support and coordination with development teams.

•             Act as a trusted advisor to developers and internal stakeholders throughout the project lifecycle.

•             Develop user documentation and deliver end-user training.

• Possesses strong development experience in other programming languages such as Java, C++, and Python, demonstrating versatility and adaptability across different technology stacks

Required Experience:

•             6+ years of ServiceNow implementation experience, preferably in a consulting or client-facing role.

•             Strong understanding of ITIL processes and ServiceNow best practices.

•             Proven ability to manage project timelines and stakeholder expectations.

•             Excellent communication and problem-solving skills.

•             ServiceNow Certified Implementation Specialist certification required (ITSM, HR, or CSM).

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