Social Media Manager

We are seeking a Social Media Manager to lead and scale our Social Media practice at Taazaa Martech Studio. This is a leadership and skill-head role responsible for managing a team of 67 social media professionals and overseeing social media delivery for 1520 active client accounts.

The role requires deep hands-on social media expertise, strong people management skills, and extensive exposure to US-market clients. You will own social media strategy quality, execution governance, team performance, and client satisfaction across both B2B and B2C brands.

What youll do

Social Media Practice Ownership

• Own end-to-end social media delivery standards across platforms including LinkedIn, Instagram, Facebook, X (Twitter), YouTube Shorts, and TikTok where applicable.
• Define content frameworks, posting cadence, engagement benchmarks, and platform-specific best practices.
• Ensure platform-native, audience-first strategies for US-market clients.
• Review and approve monthly and quarterly social media strategies prior to client rollout.

Team Leadership & People Management

• Lead, mentor, and manage a team of 67 social media managers and executives.
• Plan capacity and allocate resources across 1520 client accounts.
• Conduct performance reviews, regular feedback sessions, and skill development planning.
• Build a culture of accountability, quality, and continuous improvement.
• Act as the final escalation point for delivery, quality, or performance issues.

Client Strategy & Stakeholder Management

• Partner with Account Managers and the Marketing Director on key client accounts.
• Participate in client strategy discussions, QBRs, and escalation calls as required.
• Translate client business objectives into clear, measurable social media KPIs.
• Ensure alignment of social media initiatives with broader marketing and business goals.

Execution Oversight & Quality Control

• Review content calendars, creatives, captions, hashtags, and publishing schedules.
• Ensure brand consistency, messaging clarity, and high visual standards across all accounts.
• Guide teams on storytelling, community management, and engagement best practices.
• Drive trend adoption, experimentation, and innovation while maintaining brand safety.

Analytics, Reporting & Optimization

• Define reporting standards aligned with US client expectations.
• Review monthly performance reports and insights before client delivery.
• Drive optimization based on engagement, reach, CTR, lead influence, and audience growth.
• Coach teams to use data-driven insights to improve content performance and outcomes.

Process, Tools & Governance

• Establish structured workflows using tools such as GitHub Projects, Click Up, Asana, or Jira.
• Create and maintain SOPs for planning, approvals, publishing, and crisis management.
• Ensure predictability, transparency, and delivery discipline across all social media operations.

Skills & Qualifications

Must-Have Experience

• 810 years of experience in social media marketing.
• Minimum 45 years managing social media teams in an agency environment.
• Strong exposure to US-market clients and expectations.
• Experience managing both B2B and B2C brands simultaneously.
• Proven ability to scale social media operations without compromising quality.

Core Skills

• Deep understanding of social media platforms, algorithms, and content formats.
• Strong people management and leadership capabilities.
• Excellent verbal and written communication skills.
• Strategic thinking combined with execution rigor.
• High attention to detail and strong quality control mindset.
• Ability to manage multiple stakeholders and tight timelines.

Preferred Skills

• Experience working with SaaS, tech, D2C, or service brands targeting the US market.
• Familiarity with social media analytics and reporting tools.
• Experience aligning organic social media efforts with paid and performance marketing teams.
• Ability to build training programs and scalable social media processes.

Behavioral Skills

• Strategic Thinking Ability to design, execute, and evolve social media strategies aligned with business goals.
• Leadership & Accountability Drives performance through ownership, mentorship, and clear expectations.
• Adaptability Stays current with platform changes, trends, and evolving audience behaviors.
• Analytical Mindset Uses performance data to guide optimization and improve ROI.
• Communication & Collaboration Effectively works with internal teams and client stakeholders.

What Success Looks Like

• Consistent, high-quality social media delivery across 1520 client accounts.
• Strong team performance, retention, and skill growth.
• Reduced escalations and improved client satisfaction.
• Clear, measurable contribution of social media to overall marketing goals.
• Well-defined processes that enable scale, efficiency, and predictability.

What youll get in return

Joining Taazaa Tech means stepping into a leadership role within a fast-growing, innovation-driven environment. Youll receive competitive compensation, performance-based incentives, and access to continuous learning and leadership development opportunities. We offer flexible work options, a collaborative culture, exposure to diverse US-based clients, comprehensive health benefits, and clear career progression pathways.

Who we are

Taazaa Tech is a kaleidoscope of innovation, where every idea is a brushstroke on the canvas of tomorrow. It's a symphony of talent, where creativity dances with technology to orchestrate solutions beyond imagination. In this vibrant ecosystem, challenges spark innovation and propel us toward new horizons.

Welcome to Taazaa where we sculpt the future with passion, purpose, and boundless creativity.