Social Media Community I Process Lead I Mumbai
Capgemini
5 - 7 years
Mumbai
Posted: 15/11/2025
Job Description
• Ensure the health and growth of the client’s social channels and the communities
• Be responsible for the day-to-day operations of the defined social media accounts on Twitter, LinkedIn, Facebook, and Instagram. Work with the onshore digital team to develop and implement community management strategy for defined social channels
• Work with Corporate Communications and other relevant stakeholder teams to respond to negative comments that could impact the brand reputation
• Review inbound comments and customer enquiries across channels and respond appropriately and in a timely manner
• Plan and execute community relationship posts
• Maintain FAQ and who’s who documentation to enable quick responses to enquiries and comments
• Work with stakeholder team on channel performance measurement
• Stay up-to-date with trends and share best practices of community management with peers and larger digital teams at global/local level YOUR PROFILE3 to 5 years of experience working in social media management.High level of proficiency using social media community management platforms such as Hootsuite.Experience with engaging on social media platforms to build awareness and customer loyalty.Strong knowledge of best practices for the different social channels. Good experience with social media analytics tools such as Hootsuite and Talkwalker.Proficient with MS Office products. WHAT YOU'LL LOVE ABOUT WORKING HEREWe recognize the significance of flexible work arrangements to provide support. Flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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