Social Cx Manager
TP
8 - 10 years
Gurugram
Posted: 12/02/2026
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Job Description
Social CX Manager
JD
- Self-motivated go getter and multitasker with an analytical bent of mind
- Attention to details and keen learner
- Worked in large organisations/ agencies and handled online reputation management, social media care or response management.
- Competitor analysis & benchmarking
- Understands the overall goal of the company, identify focus areas, customer pain points, product issues, and all other aspects of service.
- Identify gaps in service delivery
- Brainstorms ideas on how best to support clients via social CX.
- Helps in making impactful pitch decks (new logos)
- Content creation around social CX create client ready case studies with external metrics from different verticals
- Knows how to use social listening tools like Brandwatch/Talkwalker/Locobuzz/Simplify360/Meltwater/Sprinklr
- Knows all the latest technologies and trends in social media space
Educational Qualification
- Graduate with a good communication skill
- Postgraduate with degree or diploma in digital marketing
- Worked in a BPO setup for atleast 8-10 years
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