Social Cx Manager

Social CX Manager

JD

• Self-motivated go getter and multitasker with an analytical bent of mind
• Attention to details and keen learner
• Worked in large organisations/ agencies and handled online reputation management, social media care or response management.
• Competitor analysis & benchmarking
• Understands the overall goal of the company, identify focus areas, customer pain points, product issues, and all other aspects of service.
• Identify gaps in service delivery
• Brainstorms ideas on how best to support clients via social CX.
• Helps in making impactful pitch decks (new logos)
• Content creation around social CX create client ready case studies with external metrics from different verticals
• Knows how to use social listening tools like Brandwatch/Talkwalker/Locobuzz/Simplify360/Meltwater/Sprinklr
• Knows all the latest technologies and trends in social media space

Educational Qualification

• Graduate with a good communication skill
• Postgraduate with degree or diploma in digital marketing
• Worked in a BPO setup for atleast 8-10 years