Job Summary
The SME-Policy Servicing role involves managing and optimizing policy servicing processes within the Property & Casualty Insurance domain. The candidate will utilize their expertise in MS Office and English communication to enhance operational efficiency. This hybrid role requires night shift availability and focuses on delivering high-quality service without travel obligations.
Responsibilities
Manage policy servicing operations to ensure efficient and accurate processing of insurance policies.Collaborate with cross-functional teams to streamline policy servicing workflows and improve service delivery.Utilize MS Office tools to generate reports and analyze data for informed decision-making.Communicate effectively in English to liaise with stakeholders and resolve policy-related queries.Implement best practices in policy servicing to enhance customer satisfaction and operational excellence.Monitor policy servicing metrics to identify areas for improvement and drive continuous process enhancements.Provide training and support to team members to ensure adherence to policy servicing standards.Develop and maintain documentation for policy servicing processes to ensure compliance and consistency.Coordinate with IT teams to address system issues and optimize policy servicing software applications.Ensure timely and accurate updates to policy records and databases to maintain data integrity.Conduct regular audits of policy servicing activities to ensure compliance with industry regulations.Engage in problem-solving and troubleshooting to address policy servicing challenges effectively.Contribute to the development of strategic initiatives aimed at enhancing policy servicing capabilities. QualificationsDemonstrate proficiency in MS Office applications for efficient data management and reporting.Exhibit strong English communication skills to facilitate effective stakeholder interactions.Possess knowledge of Property & Casualty Insurance domain to understand industry-specific requirements.Show ability to work independently and collaboratively in a hybrid work model.Display adaptability to night shift schedules to meet business needs.Demonstrate attention to detail and accuracy in policy servicing tasks.Have experience in process improvement and optimization within insurance operations.
Certifications Required
Certification in MS Office applications is required. Certification in Property & Casualty Insurance is a plus.
