Looking for immediate joiners
Designation: Content Rating Expert (SME)
Business Vertical: IOA
Reporting Manager: Team Manager (TM)
Location: Bangalore (Work from Home)
Typical Background: 5–8 years in HR domain with experience authoring SOPs, managing escalations, and enforcing policy.
Role Purpose:
Apply policy judgment to complex HR cases; define acceptance criteria, mentor Generalists, and refine training data and rubrics to improve model quality.
Core Responsibilities:
• Interpret complex outputs involving eligibility, documentation, SLAs
• Define golden examples and edge case boundaries for high-risk flows.
• Conduct RCA on recurring defects and suggest rubric/prompt changes.
• Mentor peers and support training on nuanced HR topics.
Must-Have Experience:
• Strong grasp of HR SOPs, compliance language, and PII handling.
• Experience in SOP authorship or policy rollout.
• Skilled in presenting policy rationale and guiding decisions.
MINIMUM QUALIFICATIONS:
● Bachelor’s Degree, Human Resources or equivalent combination of education, training and or relevant work experience.
● 5–8 years in HR domain with experience reviewing HR content.
● Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.
● Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.
● Strong focus on quality of work and attention to detail.
● Excellent written, verbal and presentation communication skills.
● Exposure to core HR processes , Working knowledge of HR and CMS systems
● Familiarity with HR systems, case tools, and content platforms.
● Strong fluency in English and analytical review skills.