Designation: Content Writing Generalist (SME)
Business Vertical: IOA
Reporting Manager: Team Manager (TM)
Location: India
Typical Background: 3–5 years in HR domain, Knowledge Management, Communications, or Process Excellence with strong editorial skills.
Role Purpose:
Author scalable, policy-grounded HR content that is accurate, inclusive & executable.
Core Responsibilities:
• Design realistic HR journeys across all functions.
• Write policy-aligned prompts/responses with clear prerequisites and actions.
• Maintain reusable content libraries and editorial standards.
• Partner with Experts & Raters to refine tone, compliance, and guardrails.
Must-Have Experience:
• Proven SOP/KB authorship and ability to translate policy into steps.
• Strong grasp of DEI language, PII handling, and regional terminology.
• Effective collaboration with HR teams.
MINIMUM QUALIFICATIONS:
● Bachelor’s Degree, Human Resources or equivalent combination of education, training and or relevant work experience.
● 2–4 years in HR domain with experience reviewing HR content.
● Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.
● Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.
● Strong focus on quality of work and attention to detail.
● Excellent written, verbal and presentation communication skills.
● Exposure to core HR processes , Working knowledge of HR and CMS systems
● Familiarity with HR systems, case tools, and content platforms.
● ● Strong fluency in English and analytical review skills.