SM-OM
Genpact
2 - 5 years
Noida
Posted: 3/24/2025
Job Description
Responsibilities
Ensure successful Transition of work in initial phase of engagement, and then quickly stabilise operations.
Deliver on SLAs and other dedications made to clients. Ensure right people management.
Build a phenomenal people connect with team. Implement tools embedded into the solution for successfully transforming processes.
Drive operational levers to ensure financial commitments are met.
Qualifications
Minimum qualifications
Graduate (any stream)
Relevant experience in Order Management with clients with business in the Office Equipment/Consumer electronics/Imaging industry in a B2B model.
Consistent record of leading a team of 30+ FTE in an outsourced environment
Excellent communications skills both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.
Preferred Qualifications
Exposure to SAP desirable
Passport ready willing to travel
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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