SM, Invoice to Cash

• Provide direction and support to a team of approximately 50 to 75 people (comprised of Specialists, Senior Specialists, Domain Experts, Assistant managers and Managers). Foster a collaborative and inclusive work environment.

• Set clear performance expectations, conduct regular evaluations, and provide constructive feedback to help team members grow professionally.

• Identify areas for process improvement and implement best practices to enhance efficiency.

• Utilize analytics and technology to optimize workflows and drive innovation within the team.

• Ensure that all deliverables meet the highest quality standards. Conduct regular quality checks and implement corrective actions as needed.

• Actively seek client feedback and address any concerns promptly to ensure client satisfaction.

• Establish clear goals and objectives for the team. Monitor progress regularly and adjust strategies as needed to achieve targets.

• Motivate the team to meet deadlines and deliver results in a high-pressure business environment.

• Use data analytics to inform decision-making and identify opportunities for improvement.

• Ensure optimal use of resources to maximize productivity. Manage budgets and control costs.

• Work closely with required departments (HR, recruitment and so on) and stakeholders to secure necessary resources and support.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.