SM- AR Voice

Manage the team's daily activities to identify and convert new recovery opportunities through historical customer behaviors on invalid deductions following SOPs, deduction reason coding, and trends.

Provide guidance to the team to leverage appropriate advanced and sophisticated methods and approaches to cleanse, synthesize, visualize, and investigate data as appropriate to deliver analytical recommendations aligned with the business need.

Continually develop and train the team to establish a bench of knowledgeable resources for effective and efficient results.

Perform random Quality checks of Bill backs done by team.

Works closely with the team on a consistent pipeline of opportunities.

Consult to identify risks and opportunities that impact the performance of the business and convert them into analytical solutions and provide appropriate actionable insights.

Constantly communicate with clients and internal stakeholders to build a strong relationship that is essential for seamless delivery of services.

Effectively construct and tell a compelling and clear story around the value proposition.

Engage supervisor and client as required to resolve complex issues.

Special projects as needed, providing support, and collaborating with the senior management team.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.