Sky Service Potential - RM-Sky Channel-Contact Centre Inbound
Kotak Mahindra Bank
5 - 10 years
Noida
Posted: 29/10/2025
Getting a referral is 5x more effective than applying directly
Job Description
- Answer and manage inbound calls, providing prompt and friendly assistance to customers.
- Offer accurate and detailed information on our products and services, ensuring a well-informed customer base.
- Tailor solutions to meet individual customer needs, enhancing their overall experience and satisfaction.
- Resolve customer queries and issues efficiently, maintaining a high level of service excellence.
- Build and nurture long-term customer relationships, fostering a positive and loyal customer community.
- Collaborate with internal teams to ensure a smooth customer journey, especially for complex queries.
- Stay updated on product knowledge and industry trends to provide the latest and most relevant advice.
- Document and escalate unresolved issues, ensuring timely and effective resolution.
- Adhere to customer service standards and regulations, maintaining a professional and courteous manner.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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