Sky Service Potential - RM-Sky Channel-Contact Centre Inbound
Kotak Mahindra Bank
5 - 10 years
Noida
Posted: 29/10/2025
Getting a referral is 5x more effective than applying directly
Job Description
The CEC Officer – Inbound – Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying opportunities for cross-selling banking products during customer interactions. Responsibilities: Inbound Call Handling: Attend inbound customer calls related to Retail Liabilities and Credit Cards, ensuring prompt and accurate resolution of queries and requests to the customer’s satisfaction. Cross-Selling Opportunities: Identify potential opportunities for cross-selling relevant banking products during customer interactions and convert them effectively. Customer Service Excellence: Deliver high-quality communication and service, maintaining productivity and service standards as per defined benchmarks. Ensure consistent customer delight by providing timely and effective resolution of issues and queries. Process Compliance: Complete daily logs and meet end-of-day targets as specified by the process. Adhere strictly to Information Security norms and quality process guidelines. Continuous Improvement: Stay updated with any changes or updates in the process and ensure compliance. Actively implement feedback provided by Team Leaders, Team Coaches, or Quality teams to enhance performance and service delivery.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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