Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound
Kotak Mahindra Bank
5 - 10 years
Noida
Posted: 02/03/2026
Getting a referral is 5x more effective than applying directly
Job Description
- Efficiently resolve customer issues and inquiries, ensuring high satisfaction levels.
- Maintain a deep understanding of our products, services, and policies to provide accurate information.
- Respond to customer inquiries through multiple channels, including phone, email, and live chat.
- Handle customer complaints and provide suitable resolutions, maintaining a calm and professional demeanor.
- Document and update customer records accurately, ensuring data integrity.
- Collaborate with other teams to escalate complex issues and provide timely solutions.
- Stay updated with the latest product knowledge and industry trends to offer informed advice.
- Actively contribute to team goals and maintain a positive work environment.
- Ensure compliance with data privacy and security regulations.
- Provide regular feedback and suggestions to improve customer service processes.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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