Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound
Kotak Mahindra Bank
5 - 10 years
Noida
Posted: 02/03/2026
Getting a referral is 5x more effective than applying directly
Job Description
- Resolve customer issues and concerns promptly, ensuring high satisfaction levels.
- Maintain a comprehensive understanding of the bank's products, services, and policies to address customer inquiries effectively.
- Respond to customer inquiries through various channels, including phone, email, and live chat, with accuracy and timeliness.
- Provide clear and concise information to customers, ensuring they understand the solutions provided.
- Document and track customer interactions, maintaining accurate records for future reference.
- Collaborate with other teams, such as product development and marketing, to stay updated on new offerings and changes.
- Identify and escalate complex or sensitive customer issues to the appropriate team or manager.
- Ensure compliance with data privacy and security regulations when handling customer information.
- Participate in regular training sessions to stay updated on industry trends and best practices.
- Actively contribute to a positive and supportive team environment, fostering collaboration and knowledge sharing.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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