Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound
Kotak Mahindra Bank
5 - 10 years
Bengaluru
Posted: 29/10/2025
Getting a referral is 5x more effective than applying directly
Job Description
- Answer incoming calls and provide timely and accurate responses to customer inquiries.
- Resolve customer complaints and queries, ensuring a high level of satisfaction.
- Provide product information and educate customers on our retail liability offerings.
- Maintain a friendly and professional demeanor at all times, representing the bank's brand.
- Document and update customer records accurately, ensuring data integrity.
- Collaborate with other teams to ensure smooth operations and efficient query resolution.
- Stay updated with product knowledge and bank policies to provide accurate information.
- Handle escalations and complex queries, ensuring a swift and effective resolution.
- Maintain a high level of customer service standards, as defined by the bank.
- Actively contribute to a positive and supportive team environment.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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