Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound
Kotak Mahindra Bank
5 - 10 years
Bengaluru
Posted: 14/10/2025
Getting a referral is 5x more effective than applying directly
Job Description
Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks. Ensure customer delight by providing consistent service experiences and timely resolution of issues. Complete daily logs and meet end-of-day targets as specified by the process. Adhere to Information Security norms and quality process standards. Stay updated with any process changes and ensure compliance. Actively implement feedback from Team Leaders, Team Coaches, or Quality teams to improve performance and service delivery. Responsibilities: Educational Qualification: Graduate Experience: Preferably 1–2 years, with at least 6 months in a customer service role; understanding of the call center industry is an advantage Skills & Attributes: Excellent verbal and written communication skills Good listening skills and strong interpersonal abilities Flexible to work in a 24/7 environment (For females: 7 AM to 8 PM), including Sundays and holidays Willing to work scattered 8 week-offs per month with 9-hour shifts Confident, eager to learn, and possess a positive, can-do attitude Team player with a collaborative mindset and self-motivation Ability to quickly establish rapport with peers, managers, and customers Uphold integrity and act as a role model within the organization
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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