Sky Service Cards-Team Leader-Sky Channel-Contact Centre Inbound
Kotak Mahindra Bank
5 - 10 years
Noida
Posted: 02/03/2026
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Job Description
- Manage and mentor a team of Relationship Managers, providing guidance and support to ensure effective query resolution.
- Monitor and evaluate team performance, identifying areas for improvement and implementing strategies to enhance productivity.
- Ensure compliance with company policies and procedures, maintaining high standards of customer service and data security.
- Collaborate with other departments to resolve complex customer issues, fostering a cohesive and efficient work environment.
- Conduct regular team meetings, providing updates, sharing best practices, and addressing any concerns or challenges.
- Train and develop team members, fostering a culture of continuous learning and improvement.
- Maintain open lines of communication with team members, encouraging feedback and addressing any queries or concerns.
- Analyze customer feedback and query trends, identifying opportunities to enhance services and improve customer satisfaction.
- Ensure the team adheres to quality standards and service level agreements, maintaining a high level of professionalism.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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