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Kotak Mahindra Bank
5 - 10 years
Noida
Posted: 02/03/2026
Getting a referral is 5x more effective than applying directly
Job Description
- Respond to customer inquiries promptly and accurately via phone, email, or other channels.
- Efficiently resolve customer issues, providing suitable solutions and ensuring a positive experience.
- Maintain a thorough knowledge of the bank's products, services, and policies to offer accurate information.
- Handle customer complaints and provide appropriate resolutions, aiming for a high satisfaction rate.
- Build strong relationships with customers, ensuring their needs are met and exceeded.
- Document customer interactions and maintain accurate records for future reference.
- Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.
- Stay updated with the latest product offerings and changes to provide accurate information.
- Provide feedback and suggestions to improve customer service processes and strategies.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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