Sky Service Cards - RM-Sky Channel-Contact Centre Inbound
Kotak Mahindra Bank
5 - 10 years
Noida
Posted: 29/10/2025
Getting a referral is 5x more effective than applying directly
Job Description
- Answer inbound calls promptly and professionally, ensuring a positive first impression.
- Listen attentively to customer queries and provide accurate, friendly, and efficient solutions.
- Resolve customer issues related to credit cards, including account inquiries, billing concerns, and card-related problems.
- Offer product knowledge and educate customers on the benefits and features of our credit card services.
- Maintain a high level of customer satisfaction by ensuring a smooth and seamless call experience.
- Document and update customer information accurately in our systems, ensuring data integrity.
- Collaborate with cross-functional teams to escalate complex issues and provide timely resolutions.
- Stay updated with the latest product offerings, promotions, and policies to provide accurate information to customers.
- Ensure compliance with regulatory and bank policies during customer interactions.
- Actively contribute to a positive and supportive team environment, fostering a culture of collaboration.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.