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Sky Service Cards - RM-Sky Channel-Contact Centre Inbound

Kotak Mahindra Bank

5 - 10 years

Noida

Posted: 02/03/2026

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Job Description

As an RM-Sky Channel-Contact Centre Inbound representative, you will be the voice of Kotak Mahindra Bank Ltd, providing exceptional customer service and support. Your primary goal is to ensure a positive and seamless experience for our customers, building trust and loyalty. You will be an integral part of our Sky Channel team, contributing to the overall success of the bank's customer service operations. Responsibilities:
  • Efficiently resolve customer issues and concerns, ensuring a high level of satisfaction.
  • Maintain a comprehensive understanding of our products, services, and policies to provide accurate and timely responses.
  • Respond to customer inquiries through various channels, including phone, email, and online platforms, with a focus on prompt and friendly service.
  • Handle customer complaints and provide effective solutions, demonstrating empathy and a problem-solving mindset.
  • Stay updated with the latest product and service offerings, as well as any changes in policies, to provide accurate information to customers.
  • Collaborate with cross-functional teams to escalate complex issues and ensure a smooth resolution process.
  • Maintain accurate records of customer interactions and provide regular feedback to the management team.
  • Actively contribute to continuous improvement initiatives, suggesting process enhancements and best practices.
  • Ensure compliance with data privacy and security protocols when handling customer information.
  • Engage in team meetings and training sessions to stay informed about industry trends and customer service best practices.

About Company

Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.

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