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Kotak Mahindra Bank
5 - 10 years
Noida
Posted: 02/03/2026
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Job Description
- Efficiently resolve customer issues and inquiries, ensuring high satisfaction rates.
- Maintain a comprehensive knowledge base of our products, services, and policies to provide accurate information.
- Respond to customer inquiries through various channels, including phone, email, and live chat, with a quick turnaround time.
- Identify and escalate complex or sensitive customer issues to the appropriate teams for resolution.
- Collaborate with cross-functional teams to improve customer service processes and enhance the overall customer experience.
- Ensure compliance with regulatory and internal policies and procedures during customer interactions.
- Provide regular feedback and suggestions to management on customer trends, issues, and potential improvements.
- Maintain a professional and courteous demeanor at all times, representing the bank's brand and values.
- Actively participate in team meetings and training sessions to stay updated on product changes and service enhancements.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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