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Sky Service Cards - RM-Sky Channel-Contact Centre Inbound

Kotak Mahindra Bank

5 - 10 years

Noida

Posted: 02/03/2026

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Job Description

As an RM in the Sky Channel-Contact Centre Inbound department at Kotak Mahindra Bank Ltd, you will be the front-line representative for our customers, handling their inquiries and concerns. Your primary goal is to deliver an exceptional customer experience, ensuring a high level of satisfaction and loyalty. Responsibilities:
  • Resolve customer issues and inquiries promptly and efficiently, ensuring a positive and satisfying experience.
  • Maintain a comprehensive understanding of the bank's products, services, and policies to provide accurate and tailored solutions.
  • Handle inbound calls, emails, and other communication channels to address customer needs and provide timely responses.
  • Identify and escalate complex or sensitive customer issues to the appropriate teams for further assistance.
  • Collaborate with cross-functional teams to ensure a seamless customer journey and effective issue resolution.
  • Maintain accurate records of customer interactions and provide regular updates on case progress.
  • Actively listen to customer feedback and suggestions to improve our services and enhance the overall customer experience.
  • Ensure compliance with regulatory requirements and bank policies during customer interactions.
  • Participate in training and development programs to enhance your skills and stay updated with industry trends.
  • Foster a positive and professional work environment, promoting a customer-centric culture within the team.

About Company

Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.

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