Sky Service Cards - RM-Sky Channel-Contact Centre Inbound
Kotak Mahindra Bank
5 - 10 years
Noida
Posted: 02/03/2026
Getting a referral is 5x more effective than applying directly
Job Description
- Answer customer inquiries and provide accurate information regarding Sky Channel services and products.
- Resolve customer issues and complaints in a timely and efficient manner, ensuring a high level of satisfaction.
- Maintain a friendly and professional demeanor while communicating with customers, both over the phone and via digital channels.
- Actively listen to customer concerns and provide tailored solutions, demonstrating a customer-centric approach.
- Stay updated with the latest product knowledge and bank policies to offer accurate advice and guidance.
- Document and record customer interactions, ensuring accurate and comprehensive records are maintained.
- Collaborate with other teams, such as the Sky Channel operations team, to ensure a seamless customer experience.
- Identify and escalate potential risks or issues to the relevant teams, ensuring prompt resolution.
- Provide regular feedback to the management team on customer trends, preferences, and potential areas of improvement.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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