Sky Service Cards - RM-Sky Channel-Contact Centre Inbound
Kotak Mahindra Bank
5 - 10 years
Noida
Posted: 29/10/2025
Getting a referral is 5x more effective than applying directly
Job Description
- Answer inbound calls from credit card holders promptly and professionally.
- Efficiently resolve customer queries, providing accurate and up-to-date information.
- Offer tailored solutions and recommendations to enhance customer satisfaction.
- Maintain a high level of customer service, ensuring a positive and friendly tone.
- Document and update customer records accurately, ensuring data integrity.
- Collaborate with other teams to escalate complex issues and provide timely resolutions.
- Stay updated with product knowledge and bank policies to provide accurate information.
- Actively listen to customer needs and provide personalized assistance.
- Ensure compliance with bank regulations and maintain confidentiality.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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